Qubo Baby Cam is a smart camera which can be used for baby surveillance. Its AI features such as Baby Cry Alert, Stitching Snap of baby activity in a day and Create a Time Lapse video, motion detection and person detection can be used for baby room. This device works with Alexa and can be used for two way calling too.
Baby Cam FAQ’s
Standard
What is Qubo Baby Cam?
Where is the MAC Address or QR code on Qubo Baby Cam?
It’s below the device and the mac address is on app. Go to hamburger menu and Click on ‘My Device’>>Qubo Baby Cam>> Device Info. By clicking on Device Info, you will get the mac address of the device
What is the operating temperature recommended for the Camera?
0 – 50 degree Celsius
Does this product have in-built battery?
No, Qubo baby cam doesn’t have in-built battery.
Does Qubo Baby Cam have any power backup so it can work when there is no electricity?
Qubo baby cam only works with direct 220 AC power supply.
Is it waterproof/Weather resistant?
QUBO baby cam is weather and water resistant.
Connection and Commission
Does Qubo Baby Cam support Wi-Fi Dual Band networks?
No, this device works only on 2.4 GHz Wi-Fi network.
Can I pair/commission Qubo Baby Cam with my mobile using a mobile data connection and hotspot?
The device can be commissioned using Mobile Hotspot but it performs best with a stable 2Mbps network. Hence, it’s advised to switch to a Wi-Fi network once it is commissioned.
Make sure you are using a hotspot from another mobile. Device shall not be commissioned If you are using the same mobile through which you had given the hotspot.
What if there is no audio instruction on how to pair/commission after boot-up camera?
Check if Red Led is blinking/Steady on Home Security Camera. If its red LED led is steady, press the reset key for 10 seconds and wait for LED led blinking stage along with the Audio to set it to commissioning mode.
How can I change Wi-Fi details in an already commissioned/paired camera?
- Go to app settings and scroll down to “Wi-Fi update”.
- Press and release the Reset button twice, and each press shall be held for 2 seconds long.
- Once the Red LED starts blinking on the device, now choose the Wi-Fi network to which you want your device to be connected.
- Scan the QR code, after that and wait for around 10 seconds for completion.
How close must the Qubo Baby Cam to my internet router?
The range of distance of the Wi-Fi signal is determined by your router. We recommend keeping the Qubo Baby Cam within 30 feet (10 meters max.) of your router. It should be within the 10meters range without any wall or object. This distance can vary depending on obstacles such as concrete or stucco walls, metallic barriers, or other interference.
Is it possible to connect without Wi-Fi?
No, it is not possible to connect Qubo Baby Cam without Wi-Fi.
Will it record the videos without an internet connection (during outages)?
In case the internet is down it will store the recordings in local storage and as soon as device gets internet it will push data from local storage to Cloud subject to the subscription.
Qubo Account, Access to Device and Reset
How can I share access for my Qubo Baby Cam to other members?
By sharing login credentials of QUBO app. We suggest to not do not to Sign-in with Google if you plan to share your login credentials, because Login over an Android phone using google ID may sync up all your phone contacts to another phone.
Can the other member remove or delete my device?
Yes, as simultaneous logins have the same rights.
Is there any limit on no of members I can add?
As per Gold subscription plan you can share your credentials with up to 3 users for simultaneous logins.
If I have multiple devices configured, can I give specific device’s access to specific members?
No, as simultaneous logins have the same rights.
Can I use my device with another QUBO Account?
Yes, but you must remove the device from the previous account first and then reset the device. After that you shall setup the device with another Qubo user account.
What if I am not able to register a purchased camera with my login account (after logged in)?
Please follow the instructions on the app for the commissioning of the device. In case of any issue persistence, please connect with our Customer Service @ +91 81789 77914.
How do I remove Qubo Baby Cam from my account?
Click on the Settings Icon on the top right corner of your Qubo app and select Remove. Refer to the screenshot below
How do I Re-set/Factory re-set my Qubo Baby Cam?
Follow the below procedure:
Hard reset
- On the left side of the device you find a reset button,
-
press It for 10 Sec.
Please note, factory reset will make your device into its original system state by erasing all the
previous information stored on the device in an attempt to restore the device to its original
manufacturing settings.
Can a single user connect/commission more than one Qubo Baby Cam?
Yes, you can commission multiple Home Security Cameras from a single account and App.
Why is my Qubo Baby Cam Offline?
There can be multiple reasons that your camera becomes offline. Below are some conditions:
- Poor Wi-Fi Connectivity
- No Power/Electricity
- Loose Adapter Connection
Why don’t I receive notifications from Qubo Baby Cam?
There could be multiple issues. Below are some of them:
- Device is in offline mode may be because device is switched off or there is no internet connectivity.
- Poor Internet connectivity on mobile.
- Notifications are set to Mute in the android mobile setting.
- If the Qubo App notifications are disabled from android/iOS for specific device.
- If the Qubo App Notifications are disabled from Android/IOS Settings.
Camera Centric
How does Qubo Baby Cam Record Video?
Qubo Baby Cam records video clip only if it detects motion or person, so that you are not flooded with hours of video recorded data and can just browse through meaningful video clips. You can select if the camera shall do recording for either motion or Person detection. Motion detection also records person detection events.
Does Qubo Baby Cam rotate, pan, or tilt?
No
Why is my Qubo Baby Cam Video in Grey Scale?
This means Night vision is on. The camera automatically switches to Night Mode depending on the lighting conditions
Why can't I watch live?
Make sure both camera and mobile are connected to the internet. In case the camera is offline, please check
the internet connectivity on both camera and mobile.
We recommend Internet speed should be at least 2mbps for proper downloading and uploading.
Why is my Qubo Baby Cam Picture not clear?
- Check Qubo Baby Cam lens for dirt, dust, spider webs, etc. Clean the lens with a soft and clean cloth. Do not use harsh cleaners or aerosol cleaners that may harm the lens.
- Make sure the QUBO camera is not too far from the router. Also, check for downloading and uploading speeds are more than 2Mbps on mobile and camera respectively
Which Video Resolutions are supported by QUBO Camera?
2MP Camera with 1080p for high resolution video recordings and 480p for lower resolution images
Is the device a stationary product or portable product?
The device is portable from size perspective, from usage perspective, it’s a stationery product because it needs power supply.
What is the range for 2-way talk? Can I converse across 2 distant locations like home to office?
There is no defined range for 2-way talk. With a strong internet connection, 2-Way talk can work seamlessly.
Routines/Use Cases
Does Qubo Baby Cam have an audible alarm or siren? When/how is it activated?
Yes (Trigger Alarm). It can be manually activated or you can program it through routines provided in settings.
When Qubo Baby Cam senses motion how will it notify me?
Whenever there will be any motion detected using Edge AI on the camera feed, the camera will start recording and notify you on the QUBO mobile app with a notification.
How do I know Qubo Baby Cam is in Normal or Night Vision?
It will be in Grey Scale in night vision & colored in normal mode
How can I control the frequency of notifications due to motion detection?
This can be done by changing the Camera settings. Follow the below process:
- Go to Camera Settings
- Find Motion Trigger Sensitivity (the frequency of notifications can be controlled.)
- High – Gives notification for all kind of motions
- Low – Gives notifications for only large motions
We suggest to keep motion sensitivity low if location has high movement of people, pets or traffic etc.
What are the advantages of Person detection?
It saves the memory & do not record an empty room so that you only get the relevant Notifications.
How does QUBO Baby cam is useful for me and my family?
- You can monitor your baby via 24*7 live feeds to your connected device
- You can trigger/Play lullaby remotely
- You can use zone fencing for safety & security of your kids by creating virtual fence
- Two-way audio enables you to talk to your baby/family by pressing push to talk button
Is it possible to attain video conferencing with this device?
No, currently Qubo Baby Cam has two-way communication through Audio only. App user can see video on the other side though.
How do I use the zoom feature?
While viewing the live feed, you can zoom in on the video by pinching outward on the screen, or zoom out by pinching inward on the screen.
How does baby sleep/awake works?
Being updated...
What is virtual crib? How does it work?
Being updated...
How to use time-lapse?
the time lapse of your baby’s sleep summaries will be displayed according to where the baby(Crib/bed) is, so be sure to adjust your time-lapse each time Qubo baby cam is moved to a new location in a different time lapse.
Can I use Baby Cam as normal security camera? If yes, how?
Being updated...
Subscription
Does it record 24*7 like CCTV? Can I save my videos on cloud free of charge or is it chargeable? What is the monthly fee?
The video recording by the Qubo Baby Cam happens when there are intelligent triggers based on Person detection or Motion based detection. It does not perform 24x7 continuous recording. With smart AI based triggers, you will only get Videos when there is actually some useful actions or motions in front of the camera.
Yes, you can save your videos on cloud. For more details on subscription plan logon to
https://www.quboworld.com/subscription-plans
How about after sale service?
The device comes with a 1-year warranty. Please feel free To contact us WhatsApp us @ +91 8178977914 for further assistance.
Can I use baby features without subscription?
To run baby features one has the subscription plan along with SD card inserted in device.
App
How do I download QUBO Camera App from Play store/Appstore?
Go to play store -> enter QUBO > click on that and install the application
Where can I see the videos?
User can see the Video/recording through the Qubo Mobile app.
Can I access my Qubo Baby Cam through a web app from a laptop or desktop computer?
No, you can only access it through Mobile application of iOS or Android.
What smart phone platforms does Qubo Baby Cam support?
Android 5.1 and above & IOS 11 and above
How does Qubo Baby Cam know when I'm home or away?
You can program it through modes available on Application. You have to apply routines as per the requirement. There are three modes available on the app:
- Home
- Away
- Night Mode
Alexa
Does Qubo Baby Cam communicate with my Google Assistant or Amazon Alexa?
Currently, this device only works with Alexa.
Storage
What is the maximum size of SD Card supported?
Qubo Baby Cam supports upto128 GB
Can I Connect HDD to Qubo Baby Cam?
No, you cannot connect Hard drive to QUBO Camera
How many hours of recording shall be kept on SD card in High/Low resolution? (TBD)
By default, recorded content is stored in 1080P (High) resolution. Usually ~2.5 hours of recording takes 1 GB.
Where are my recordings stored?
If you have SD card, then video recording stores in both Cloud storage & SD card in parallel. If there is no SD card, then recording gets uploaded in the cloud. Once recording is full, the system purges older data and rollover the recording.
Is SD card provided with the QUBO Baby Cam?
No, you need to buy SD Card separately.
How long would my data be stored on the cloud?
It depends on your subscription plan. If you are on free subscription it will be removed within 24 hrs.
My SD card is not working; SD card is not supportive?
On Application there is an option for format SD card, please format your SD Card.
Does it come with internal storage? Cloud storage means what exactly? Can we retrieve the video of the past when required?
Yes, you can expand the memory for storage up to 128 GB SD card. Cloud storage is a service model in which
data is maintained, managed, backed up remotely and made available to users over a network.
You can retrieve your past Videos as per the data storage you have.
Does this camera record video? If yes, then what is the capacity of recording?
Yes, Qubo Baby Cam Records Video. The capacity of the recording will depend on local storage (SD card capability) or cloud storage.
Where does Qubo Baby cam store the live recording? Does it have a built in memory card slot or built in memory?
Qubo Baby Cam provides the option to store live recording either on expandable memory up to 128 GB SD card or on cloud.
Device’s Safety
How can I ensure the safety (precautions) of the device installed at my home?
- Avoid keeping the device near wet surface/area like sink or Vase.
- Please keep the device on flat, non-slippery surface (physical damage).
- Use only dry cotton cloth to clean it. Do not wipe it with anything aggressive or harsh chemicals.
- Do not expose it to steam or extreme heat or cold (0-50 degree Celsius). Do not keep it near any heat resource such as heater or stove.
- Use accessories recommended by QUBO only.
- These products & services are not meant to be explored by anyone under the age of 18.