QUBO Home Security Camera is a smart camera which can be used for surveillance. Its AI features such as
motion detection and person detection can be used for both Indoor and Outdoor areas. This device works with
Alexa and can be used for two way calling too.
Home Security Camera FAQs
Standard
What is QUBO Home Security Camera?
Where is the MAC Address or QR code on QUBO Home Security Camera?
It’s below the device and the mac address is on app. Go to hamburger menu and Click on ‘My Device’>>Home
Security Camera >> Device Info. By clicking on Device Info, you will get the mac address of the device
What is the operating temperature recommended for the Camera?
0 – 50 degree Celsius
Does this product have in-built battery?
No, Qubo Smart Home Security Camera doesn’t have in-built battery.
Does Qubo Home Security camera have any power backup so it can work when there is no electricity?
Qubo Smart Camera only works with direct 220 AC power supply.
Is it waterproof/Weather resistant?
QUBO Smart Home Security camera is weather and water resistant and can be used outdoor or Indoor.
Connection and Commission
Does QUBO Home Security Camera support Wi-Fi Dual Band networks?
No, this device works only on 2.4 GHz Wi-Fi network.
Can I pair/commission QUBO Home Security Camera with my mobile using a mobile data connection and hotspot?
The device can be commissioned using Mobile Hotspot but it performs best with a stable 2Mbps network. Hence, it’s advised to switch to a Wi-Fi network once it is commissioned.
Make sure you are using a hotspot from another mobile. Device shall not be commissioned If you are using the same mobile through which you had given the hotspot.
What if there is no audio instruction on how to pair/commission after boot-up camera?
Check if Red Led is blinking/Steady on Home Security Camera. If its red LED led is steady, press the reset key for 10 seconds and wait for LED led blinking stage along with the Audio to set it to commissioning mode.
How can I change Wi-Fi details in an already commissioned/paired camera?
- Go to app settings and scroll down to “Wi-Fi update”.
- Press and release the Reset button twice, and each press shall be held for 2 seconds long.
- Once the Red LED starts blinking on the device, now choose the Wi-Fi network to which you want your device to be connected.
- Scan the QR code, after that and wait for around 10 seconds for completion.
How close must the Home Security Camera be to my internet router?
The range of distance of the Wi-Fi signal is determined by your router. We recommend keeping the Home Security camera within 30 feet (10 meters max.) of your router. It should be within the 10meters range without any wall or object. This distance can vary depending on obstacles such as concrete or stucco walls, metallic barriers, or other interference.
Is it possible to connect without Wi-Fi?
No, it is not possible to connect Qubo Smart Home Security Camera without Wi-Fi.
Will it record the videos without an internet connection (during outages)?
In case the internet is down it will store the recordings in local storage and as soon as device gets internet it will push data from local storage to Cloud subject to the subscription.
Qubo Account, Access to Device and Reset
How can I share access for my Home Security Camera to other members?
By sharing login credentials of QUBO app. We suggest to not do not to Sign-in with Google if you plan to share your login credentials, because Login over an Android phone using google ID may sync up all your phone contacts to another phone.
Can the other member remove or delete my device?
Yes, as simultaneous logins have the same rights.
Is there any limit on no of members I can add?
As per Gold subscription plan you can share your credentials with up to 3 users for simultaneous logins.
If I have multiple devices configured, can I give specific device’s access to specific members?
No, as simultaneous logins have the same rights.
Can I use my device with another QUBO Account?
Yes, but you must remove the device from the previous account first and then reset the device. After that you shall setup the device with another Qubo user account.
What if I am not able to register a purchased camera with my login account (after logged in)?
Please follow the instructions on the app for the commissioning of the device. In case of any issue persistence, please connect with our Customer Service @ 1800 572 5757.
How do I remove QUBO Home Security Camera from my account?
Click on the Settings Icon on the top right corner of your Qubo app and select Remove. Refer to the screenshot below
How do I Re-set/Factory re-set my QUBO Home Security Camera?
Follow the below procedure:
Hard reset
- On the left side of the device you find a reset button,
-
press It for 10 Sec.
Please note, factory reset will make your device into its original system state by erasing all the previous information stored on the device in an attempt to restore the device to its original manufacturing settings.
Can a single user connect/commission more than one QUBO Home Security Camera?
Yes, you can commission multiple Home Security Cameras from a single account and App.
Why is my QUBO Home Security Camera Offline?
There can be multiple reasons that your camera becomes offline. Below are some conditions:
- Poor Wi-Fi Connectivity
- No Power/Electricity
- Loose Adapter Connection
Why don’t I receive notifications from QUBO Home Security Camera?
There could be multiple issues. Below are some of them:
- Device is in offline mode may be because device is switched off or there is no internet connectivity.
- Poor Internet connectivity on mobile.
- Notifications are set to Mute in the android mobile setting.
- If the Qubo App notifications are disabled from android/iOS for specific device.
- If the Qubo App Notifications are disabled from Android/IOS Settings.
Camera Centric
How does QUBO Home Security Camera Record Video?
Qubo Home security camera records video clip only if it detects motion or person, so that you are not flooded with hours of video recorded data and can just browse through meaningful video clips. You can select if the camera shall do recording for either motion or Person detection. Motion detection also records person detection events.
Does QUBO Home Security Camera rotate, pan, or tilt?
No
Why is my QUBO Home Security Camera Video in Grey Scale?
This means Night vision is on. The camera automatically switches to Night Mode depending on the lighting conditions
Why can't I watch live?
Make sure both camera and mobile are connected to the internet. In case the camera is offline, please check
the internet connectivity on both camera and mobile.
We recommend Internet speed should be at least 2mbps for proper downloading and uploading.
Why is my QUBO Home Security Camera Picture not clear?
- Check QUBO Home Security camera lens for dirt, dust, spider webs, etc. Clean the lens with a soft and clean cloth. Do not use harsh cleaners or aerosol cleaners that may harm the lens.
- Make sure the QUBO camera is not too far from the router. Also, check for downloading and uploading speeds are more than 2Mbps on mobile and camera respectively
Why my QUBO Home Security Camera picture is too Bright?
Check if the QUBO camera is facing directly at a source of light, such as the sun or a spot light Move your security camera to a different location
Which Video Resolutions are supported by QUBO Camera?
2MP Camera with 1080p for high resolution video recordings and 480p for lower resolution images
Is the device a stationary product or portable product?
The device is portable from size perspective, from usage perspective, it’s a stationery product because it needs power supply.
What is the range for 2-way talk? Can I converse across 2 distant locations like home to office?
There is no defined range for 2-way talk. With a strong internet connection, 2-Way talk can work seamlessly.
Routines/Use Cases
Does QUBO Home Security Camera have an audible alarm or siren? When/how is it activated?
Yes (Trigger Alarm). It can be manually activated or you can program it through routines provided in settings.
When QUBO Home Security Camera senses motion how will it notify me?
Whenever there will be any motion detected using Edge AI on the camera feed, the camera will start recording and notify you on the QUBO mobile app with a notification.
How do I know QUBO Home Security Camera is in Normal or Night Vision?
It will be in Grey Scale in night vision & colored in normal mode
How can I control the frequency of notifications due to motion detection?
This can be done by changing the Camera settings. Follow the below process:
- Go to Camera Settings
- Find Motion Trigger Sensitivity (the frequency of notifications can be controlled.)
- High – Gives notification for all kind of motions
- Low – Gives notifications for only large motions
We suggest to keep motion sensitivity low if location has high movement of people, pets or traffic etc.
How can I avoid Motion detection caused by device like TV, Fan and Tube Light etc.?
It detects pets & person’s motion You can create multiple Zones for which you would like to receive notifications. By doing so, you can avoid irrelevant motions like TV, Fan, Tube light etc. A maximum of 5 zones can be set.
Can I define specific zones which are to be monitored in a room? If Yes, what is the procedure and How Many
Zones are allowed?
Yes, you can define up to 5 zones.
What are the advantages of Person detection?
It saves the memory & do not record an empty room so that you only get the relevant Notifications.
How does QUBO camera is useful for me and my family?
- You can monitor your house, family & pets via 24*7 live feeds to your connected device.
- You can trigger alarm remotely.
- You can use zone fencing for safety & security of your valuables & kids by creating virtual fence.
- Two-way audio enables you to talk to your family members by pressing push to talk button.
Is it possible to attain video conferencing with this device?
No, currently Qubo Smart Home Security camera has two-way communication through Audio only. App user can see video on the other side though.
Subscription
Does it record 24*7 like CCTV? Can I save my videos on cloud free of charge or is it chargeable? What is the
monthly fee?
The video recording by the Qubo Smart Home Security Camera happens when there are intelligent triggers based
on Person detection or Motion based detection. It does not perform 24x7 continuous recording. With smart AI
based triggers, you will only get Videos when there is actually some useful actions or motions in front of
the camera.
Yes, you can save your videos on cloud. For more details on subscription plan logon to
https://www.quboworld.com/subscription-plans
How about after sale service?
The device comes with a 1-year warranty. Please feel free to call us at Toll free no 1800-572-5757 for further assistance.
App
How do I download QUBO Camera App from Play store/Appstore?
Go to play store -> enter QUBO > click on that and install the application
Where can I see the videos?
User can see the Video/recording through the Qubo Mobile app.
Can I access my QUBO Home Security Camera through a web app from a laptop or desktop computer?
No, you can only access it through Mobile application of iOS or Android
What smart phone platforms does QUBO Home Security Camera support?
Android 5.1 and above & IOS 11 and above
How does QUBO Home Security Camera know when I'm home or away?
You can program it through modes available on Application. You have to apply routines as per the
requirement. There are three modes available on the app:
- Home
- Away
- Night Mode
Alexa
Does QUBO Home Security Camera communicate with my Google Assistant or Amazon Alexa?
Currently, this device only works with Alexa.
Storage
What is the maximum size of SD Card supported?
Qubo Home Security Camera supports upto128 GB
Can I Connect HDD to QUBO Home Security Camera?
No, you cannot connect Hard drive to QUBO Camera
How many hours of recording shall be kept on SD card in High/Low resolution? (TBD)
By default, recorded content is stored in 1080P (High) resolution. Usually ~2.5 hours of recording takes 1 GB.
Where are my recordings stored?
If you have SD card, then video recording stores in both Cloud storage & SD card in parallel. If there is no SD card, then recording gets uploaded in the cloud. Once recording is full, the system purges older data and rollover the recording.
Is SD card provided with the QUBO Smart Home Security Camera?
No, you can buy SD card and use it for recordings.
How long would my data be stored on the cloud?
It depends on your subscription plan. If you are on free subscription it will be removed within 24 hrs.
My SD card is not working; SD card is not supportive?
On Application there is an option for format SD card, please format your SD Card.
Does it come with internal storage? Cloud storage means what exactly? Can we retrieve the video of the past
when required?
Yes, you can expand the memory for storage up to 128 GB SD card. Cloud storage is a service model in which
data is maintained, managed, backed up remotely and made available to users over a network.
You can retrieve your past Videos as per the data storage you have.
Does this camera record video? If yes, then what is the capacity of recording?
Yes, Qubo Smart Home Security Camera Records Video. The capacity of the recording will depend on local storage (SD card capability) or cloud storage.
Where does Qubo Home Security store the live recording? Does it have a built in memory card slot or built in
memory?
Qubo Smart Home Security camera provides the option to store live recording either on expandable memory up to 128 GB SD card or on cloud.
Device’s Safety
How can I ensure the safety (precautions) of the device installed at my home?
- Avoid keeping the device near wet surface/area like sink or Vase.
- Please keep the device on flat, non-slippery surface (physical damage).
- Use only dry cotton cloth to clean it. Do not wipe it with anything aggressive or harsh chemicals.
- Do not expose it to steam or extreme heat or cold (0-50 degree Celsius). Do not keep it near any heat resource such as heater or stove.
- Use accessories recommended by QUBO only.
- These products & services are not meant to be explored by anyone under the age of 18.