Charges for Installation and demo are INR 1500 for door locks, this charge is being waived off as part of special promotion. These charges are free for the first visit, however if a re demo/re visit is required it can be availed for a nominal fee.

QUBO Smart Door Lock Elite Elite comes with a one-year warranty.

The devices are shipped at no extra cost

We try our best to process your delivery as quickly as possible. Our service team is happy to assist you should you have any questions regarding your order. Please feel free to contact Customer Care

If you need to modify or cancel an order, please feel free To contact us WhatsApp us @ +91 8178977914 and our service team will be happy to help.

After you place an order, we will notify you when it is shipped. We will also include a tracking number so you may track your shipment at any time or you may check your order status on the "MY ACCOUNT" page after log in.

No

The listed price is tax inclusive.

A QUBO Smart Door Lock Elite is an electromechanical lock which is designed to perform locking and unlocking operations on a door when it receives such instructions from an authorized device to execute the authorization process. It also monitors access and sends alerts for the different events it monitors and some other critical events related to the status of the device.

It’s below the device and the mac address is on app. Go to hamburger menu and Click on ‘My Device’ >>Smart Door Lock Elite >> Device Info. By clicking on Device Info, you will get the mac address of the device

0 – 50 degree Celsius

No

QUBO Smart Door Lock Elite require 4 AA batteries.

Download Qubo app from Playstore or apple store, create an account if you don’t have else open Qubo app and follow simple instructions to get started.

A factory reset erases all guest and owner data from your lock, restoring it back to its original, out-of-the-box settings. It also removes the lock from any owner or guest keychains that it is affiliated with. To complete reset a QUBO Smart Door Lock Elite that is being used with the Qubo app you must remove the lock from the app and physically reset the app.

• Open the Qubo App and go to the lock screen, which is the screen that shows you whether your door is locked or unlocked.
• Select the Settings menu
• Scroll to factory reset.
• Select Reset Door Lock.

• Open battery cover and find reset button
• Long press [RES] button till it beeps for 3-time beep sound.
• After that all user data and settings will be deleted.

When the battery voltage is too low and cannot be opened from outside, connect a 5V power supply via Micro USB port at the front. The unlock the door and replace all batteries immediately.

Qubo app makes managing access control easy through a robust mobile app. Send or revoke the commands via our easy to use app. Highly secure digital command identities are managed wirelessly through the Smart phone.

The Qubo app and Smart Door Lock with Bluetooth use multiple levels of encryption technologies to ensure the security.

Do not worry, if you lose your phone you can manage your account from any other compatible mobile device. You can also easily move your account from one phone to another and also remove your lock from the app if you think your phone may be compromised.

It might have changed from the app. You can use you phone to unlock the lock or else create new Pin from qubo app.

Download Qubo app from Playstore or apple store, create an account if you don’t have else open Qubo app and follow simple instructions to get started.

Please follow below instructions:

• Open the Qubo App and go to the lock screen, which is the screen that shows you whether your door is locked or unlocked.
• Select the Settings menu
• Scroll to Change Admin PIN
• Change Admin PIN and click confirm.

You can check this through Qubo App, please follow below simple steps:

• Open the Qubo App and go to the lock screen, which is the screen that shows you whether your door is locked or unlocked.
• Select PIN Code
• Select user for which you are looking for PIN code
• You have the PIN code on your smart phone screen

Please check Qubo App if your batteries are gone out

Yes, you can do that. Please follow below steps:

• Open the Qubo App and go to the lock screen, which is the screen that shows you whether your door is locked or unlocked.
• Select Access Card
• Select user for which you are looking to remove access card
• Remove the card

You can use any of your finger, For easy access we suggest to use Thumb instead of finger.

The fingerprint sensor may be not working if your hand is wet, moisty, oily, or dirty. So, if your finger has any of these, you might not be able to unlock your lock using the fingerprint. The way out is to wash your hands, clean it, and wait for it to dry out. Now try to unlock it.

When battery voltage is lower than 4.8V, you will get notification on Qubo app along with a voice prompt on door lock “Low battery please replace all batteries” at each unlocking

You may need to use minimum 6 – 12 Digit followed by # Key.

You can add upto 100 Access Cards for one lock.

You can add upto 100 fingerprints for one lock

To lock the door from inside manual locking mode can be used. By using manual mode, it won’t be open from outside from any of access modes. To unlock one has to either use Admin PIN/Mechanical Keys

No, however if you are in proximity of Lock you can open it through QUBO App from your mobile.

No, the lock is Bluetooth enable device. This will only work once you are near the lock.

We are more than happy to assist you with any concerns you might have. Please feel free To contact us WhatsApp us @ +91 8178977914 (working hours: 9 AM to 9 PM, all Days, excluding public holidays)